RETURNS & REFUND POLICY

RETURNS & REFUND POLICE

We have a 30-day duration for our return and refund policy. If your complaints come after 30 days of your purchase, we can’t help. Also, the item should be in the similar condition as you received it. However, it must also come with its original packaging to be eligible for a refund or return.

You cannot return perishables like food, newspapers, flowers, or magazines, etc. Furthermore, intimate or the sanitary goods, flammable and hazardous materials do not fall under our refund policy.

Other non-returnable items include:

- Gift cards 

- Downloadable software products 

- Some health and personal items 



For the return to be complete, we need a receipt or any evidence to show you purchased it. Please do not send purchase back to the product manufacturer. 

Applicable conditions for a partial refund

  • A book with obvious signs of use 
  • CD, VHS tape, DVD, software, video game, cassette tape, or vinyl records that have been opened.
  • Items not in their original condition
  • Items returned after 30 days of delivery.


Refunds (if applicable) 

After receipt and inspection of your item, we will notify you via email, saying whether it has been approved or not.

If approved, your refund will be immediately processed, and you will get credit within days. 

Late or missing refunds (if applicable) 

If you experience delays with receiving funds, confirm with your bank and credit card company. It is not unusual because processing might take time sometimes. 

After all these if you still haven’t gotten your refund, kindly contact us at officialsoltero@gmail.com.

Sales items (if applicable) 

Unfortunately, sale items/products cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. However, if you need an exchange for similar items, email us at officialsoltero@gmail.com.

Gifts 
For items designated as a gift when bought and shipped, you will get a gift credit for the same value of your returned item. When we receive the item, we will mail you a gift certificate.

For items not marked as gifts, we will refund the gift giver and let him or her know about your return. 

Shipping 
For a return, mail your product to officialsoltero@gmail.com. You will bear the shipping costs, and they are non-refundable. If a customer receives a refund, then the cost of return shipping will be withheld from his refund. 

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