Help & FAQ's

Support and FAQs

Q: What currency do you guys deal with on this site?

A:All our prices are in USD.


Q: How long does the shipping take?

A:We always do our best to ensure that there are no delays with your shipping. Your products become ready after 4 to 7 days, and our shipping takes an average of 15-21 days.

 

Q: How do the tracking numbers work?

A:We update the tracking numbers every 3-5 days once the shipment has commenced. However, if after a week you do not have a tracking number, please do not hesitate to reach out to us at officialsoltero@gmail.com

Q: I do not like my order. Can I return it if it has an issue?

A:Our return policy states a 100% money-back guarantee on damaged goods. However, you need to send it back right away within 30 days for a full refund. Moreover, you will have to cover the shipping expenses, but once we receive the product, we will send you your refund. When returning any goods, kindly included a name and the order number on the parcel. Remember that you must wait for a package to arrive before sending it back for a refund.

 

Q: Is it possible to cancel my order?

A: Sure. You can cancel your order without any penalties or implications. However, you must do so before it ships. So, if the item has been sent already, the next step is to use our easy return service for a refund.


Q: How do I go about an incorrect address?

A:Wrong spellings and auto-fill often lead to the wrong address. If this happens to you, all you need to do is check your order confirmation email and confirm.

After confirming that the address is wrong, send us a mail at officialsoltero@gmail.com. We will effect the change within 24 hours, but please note that if it exceeds 24 hours of incorrect submission, there might be no refund.


Q: How long does the shipping take?

A:Shipping varies worldwide. Across our different centers, the average time it takes for a shipment to arrive in 15 to 25 working days.

 

Q: Please, can you help me with unanswered questions?

A:Sure! We want to do help you in every way we can. Send a mail to us at officialsoltero@gmail.com. We would be more than happy to support you. Since we receive many emails every day, we give priority to those who have their order number and complaint clearly stated. Thanks for your understanding.

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